FAQs

Auri Nutrition was founded in Austin, Texas, with a mission to make wellness enjoyable, innovative, and accessible. Today, we have a global footprint with team members working remotely across the USA, Europe, and the Philippines. Our international team allows us to collaborate with world-class talent and deliver exceptional service worldwide.

We’ve been proudly serving customers since our founding in Austin, Texas in 2022, building a reputation for quality, transparency, and science-backed wellness products.

We focus on science-backed formulations, use real fruiting body mushrooms (or the highest-quality form for each product), and collaborate with top pharmacists. We’re dedicated to quality, taste, and making wellness routines something people actually enjoy.

All Auri Nutrition products are manufactured in facilities located in the USA with globally sourced ingredients**, following strict quality and safety standards. We source ingredients globally from trusted partners who meet our highest quality criteria.

Yes! Every batch is third-party lab tested for purity, potency, and safety. You can view our most recent lab results.

All of our products are formulated with carefully selected ingredients and tested for quality. However, if you have any medical conditions, are pregnant, nursing, or on medication, please consult with your healthcare provider before starting any new supplement.

Yes! All of our gummies and elixirs are 100% vegan, gluten-free, non-GMO, and free from artificial dyes, gelatin, alcohol, and fillers.

We process orders 7 days a week. Most orders are processed within 1–2 business days and shipped the following business day. During times of high demand, processing may take a little longer.

All orders are shipped from our fulfillment center in New Jersey& Nevada ensuring speedy delivery times for all of the continental USA and beyond.

We currently ship to:

• The United States (excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and APO addresses)

• Internationally to: Australia, Canada, New Zealand, Norway, Switzerland, the UK, and European countries including Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, and Sweden.

• U.S. Standard Shipping: $5 USD, delivered in 3–5 business days

• Free U.S. Standard Shipping on orders over $75, delivered in 3–5 business days

• International Shipping: Orders ship within 1–2 business days and generally arrive within 6–14 business days, depending on the destination.

Yes. Duties, taxes, and customs clearance fees are determined by your country’s regulations and are the customer’s responsibility upon delivery.

Once your order ships, you will receive a Shipping Confirmation email with tracking details. You can also track your order at any time by clicking HERE. Please allow 24–48 hours for tracking updates to appear after shipment.

If you need to change or cancel an order, email us immediately at hello@tryauri.com. We’ll do our best to accommodate changes before your order ships, but once fulfilled, we cannot make modifications.

If your package is lost, delayed, or you encounter any issues, please email us at hello@tryauri.com. We will work with our shipping partners to resolve the issue and make it right.

We offer a 60-day money-back guarantee for first-time purchases. If you're not satisfied, email us at hello@tryauri.com or submit your request through our returns portal.

• First-time purchases: Eligible for our 60-day money-back guarantee. We cover return shipping for unopened products.

• Exchanges: If you exchange a product, the money-back guarantee for that product no longer applies.

• Recurring subscription orders: Only unopened products are eligible for return, and the customer is responsible for return shipping costs.

• Damaged products: No need to return! Simply submit your claim, and we’ll send a replacement at no additional cost.

Once your return is processed, refunds typically take 5–7 business days to appear on your original payment method.

Our Subscribe & Save program makes staying consistent easy. You’ll receive automatic deliveries of your favorite products at a frequency you choose — with exclusive discounts and special offers.

You can manage or cancel your subscription anytime. Follow the links in your order confirmation emails or email us at hello@tryauri.com, and we’ll assist you.

Please cancel before your next recurring order is generated. Once an order is processed, it will ship automatically.

If your subscription order has been processed, email us at hello@tryauri.com as soon as possible. We will do our best to stop the shipment, but if it’s already fulfilled, we cannot issue a refund.

The 60-day money-back guarantee applies to first-time purchases only. Subscription orders are only eligible for return if unopened, and return shipping costs are the customer’s responsibility.

Discount codes can be applied to one-time purchases but do not apply to subscription orders or bundle packs, as those already include built-in savings.

Only one discount code can be used per order.

Some codes are limited-time offers. Check the details on the promotion for expiration dates.

Our team is here for you! Email us anytime at hello@tryauri.com, and a member of our support team will respond as quickly as possible.